10 Questions to Ask Before Hiring a Moving Service in Burlington

Oct 14, 2025Movers and PackersComments (0)

Whether you're moving across town or relocating to Burlington from another city, hiring the right moving service in Burlington can save you time, stress, and money. But with so many moving companies out there, how do you choose the one that’s truly reliable?

The key is asking the right questions before you book.

Here are 10 essential questions to ask any Burlington moving company — and why each one matters.

1. Are You Licensed and Insured in Ontario?

Why it matters: Licensed movers in Ontario must follow consumer protection laws. Insurance protects you in case of damage, loss, or accidents during the move.

What to look for:

  • Ontario business license

  • WSIB (Workplace Safety and Insurance Board) coverage

  • Cargo and liability insurance

2. Can You Provide a Written Quote or Estimate?

Why it matters: Verbal quotes often leave room for unexpected fees. A written quote helps you compare services and hold the company accountable.

Ask for:

  • Itemized list of services

  • Hourly rates (if applicable)

  • Extra charges (stairs, long carry, fuel, etc.)

3. Do You Have Experience with Moves in Burlington?

Why it matters: Burlington has areas with limited parking, condo move-in restrictions, and busy roads like Fairview Street and Guelph Line. You want movers familiar with the area.

Bonus points for:

  • Knowledge of local buildings, bylaws, and traffic

  • Previous experience with condo/apartment moves

4. What’s Included in Your Moving Service?

Why it matters: Not all movers include packing, furniture disassembly, or protective blankets. Know what’s covered before you commit.

Clarify whether they provide:

  • Packing materials

  • Assembly/disassembly

  • Dollies, straps, blankets, and floor protection

5. How Do You Handle Damaged or Lost Items?

Why it matters: Even with the best care, accidents can happen. Understanding their claims process protects your belongings — and your wallet.

Ask about:

  • Damage claim timeline

  • Maximum coverage amounts

  • Whether they offer full-value protection

6. Do You Subcontract Moves or Use In-House Crews?

Why it matters: Some companies pass your move off to third-party contractors. This can result in inconsistent service or unclear accountability.

Look for:

  • In-house, trained employees

  • Clear accountability for your move from start to finish

7. Can You Provide References or Online Reviews?

Why it matters: Customer feedback reveals real experiences — both good and bad.

Check:

  • Google Reviews

  • HomeStars or Yelp

  • Ask for recent references, especially from Burlington-area clients

8. What Is Your Cancellation or Rescheduling Policy?

Why it matters: Life happens. You may need to adjust your move date — and you should know the costs ahead of time.

Ask:

  • Is there a deposit?

  • What’s the deadline for free rescheduling?

  • Are refunds available?

9. How Do You Charge — Hourly, Flat Rate, or Hybrid?

Why it matters: Pricing models vary. Some charge hourly with a minimum time, others offer flat rates for local Burlington moves.

Clarify:

  • Billing start and end times

  • Additional time blocks

  • Minimum charges

10. Do You Offer Packing Services or Supplies?

Why it matters: If you’re short on time, hiring movers who can pack your items professionally saves effort and reduces damage risk.

Look for options like:

  • Full packing/unpacking services

  • Packing kits or eco-friendly box rentals

  • Specialty item packing (fragile, antiques, TVs, etc.)

Final Thoughts: Don’t Book Without Asking

Choosing a moving service in Burlington shouldn’t be a guessing game. By asking these 10 questions, you’ll:

  • Protect your belongings

  • Avoid hidden fees

  • Ensure a smooth, efficient moving day

Whether you're moving within Burlington, relocating from Toronto, or downsizing in Halton Region — asking the right questions gives you peace of mind.